1300 73 26 76

Privacy Policy

Privacy Policy: Future Habitat Buyers Agency

Last Updated: February 2026

At Future Habitat Buyers Agency, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The Information We Collect

We only collect information that is reasonably necessary to provide our buyers agency services. This includes:

  • Identity & Contact Details: Your name, address, email, and phone number.

  • Property Preferences: Your “ideal home” criteria, budget, and lifestyle requirements.

  • Financial Information: Details required to confirm your purchasing capacity (e.g., pre-approval status).

  • Verification Data: Identity documents (ID) required for property transactions or to comply with Anti-Money Laundering (AML) laws.

2. How We Collect Your Data

We collect information through several channels:

  • Direct Interaction: When you fill out our “Contact Us” form, book a consultation, or engage us for a “Comprehensive Briefing.”

  • In-Person Collection: During property inspections, “Discovery Sessions,” or meetings.

  • Public Records: From property databases and real estate portals to assist in your search.

3. Why We Need Your Information

We use your data to:

  • Search for and evaluate properties that match your brief.

  • Negotiate on your behalf and facilitate legal due diligence.

  • Communicate with selling agents and vendors to secure off-market opportunities.

  • Marketing: Send you property updates or market insights (you can opt-out at any time).

4. Automated Decision Making (ADM)

Note on New 2026 Laws: We may use technology to assist in filtering property listings based on your criteria. However, all significant decisions, such as property recommendations, value estimations, and negotiation strategies, are made by our human expert agents. We do not use fully automated systems to make decisions that significantly affect your legal or financial interests without human oversight.

5. Sharing Your Information

We do not sell your data. We only disclose your information to:

  • Professional Partners: Building inspectors, mortgage brokers, or solicitors (only with your consent).

  • Selling Agents/Vendors: To facilitate offers and property access.

  • Overseas Disclosure: We generally store data within Australia. If we use a cloud service with overseas servers (e.g., US-based CRM), we ensure they have security standards equivalent to Australian law.

6. Data Security & Retention

We take “reasonable steps” (as defined by the 2024 reforms) to protect your data, including multi-factor authentication (MFA) and encrypted storage. We destroy or de-identify personal information once it is no longer required for legal or business purposes.

7. Your Rights: Access & Correction

You have the right to:

  1. Request access to the personal information we hold about you.

  2. Ask us to correct any inaccuracies.

  3. Withdraw consent for marketing communications.

To make a request, please contact our Privacy Officer at [email protected]. We will respond within 30 days.

8. Complaints

If you believe we have breached the APPs, please contact us first so we can resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.